This course offers essential training for associates seeking to cultivate a superior service culture. Participants will explore the significance of emotions in delivering exceptional service and embrace empowerment as a core value. Key topics include adopting a speed mindset, creating a career path through service excellence, and effectively handling irate customers to win them back. Through the 7-step framework for exceptional service culture, participants will learn practical strategies to elevate their customer service skills and contribute to a culture of excellence within their organization.
